Where we start
The running case continues from the Basic course. Lumen Logistics, an invented Singapore freight company, has met its Shanghai distributor, and the partnership now moves to a negotiation and a contract. You are the person writing to Manager Wang. Over six sessions you will write the formal email, the WeChat that announces it, the numbers update and the negotiation itself. Tonight is the skill every one of those stands on: choosing the register, the level of formality, that suits the channel a message is going to.
★ What you walk out with tonight. The three levers that move a sentence from a chat to a formal email, six spoken words and the written words that replace them, one real message of yours rewritten for three channels with a counted formality index for each, and the reason a page of classical phrasing is a fault, not a compliment.
Spoken, written, formal
5 min liveTake one request: can your company come on Thursday? Said as a chat, it uses 你 (nǐ, you), a 吗 (ma, question particle) question and 你们公司 (nǐmen gōngsī, your company, casual). Written as a WeChat to a partner's manager, two of those change: 您 (nín, you, polite) and 贵公司 (guì gōngsī, your company, polite). In a formal email the third changes too: the 吗 (ma, question particle) question becomes a 是否 (shìfǒu, whether, formal) clause. Person, question form and company are the three levers.
LiveThe three levers, one at a time3 min▶
Person. 你 (nǐ, you) is the everyday you; 您 (nín, you, polite) is the respectful one. To a colleague you sit next to, 您 (nín, you, polite) sounds distant. To a partner's manager in a first message, 你 (nǐ, you) sounds too familiar. Both are correct Chinese; the channel and the person decide.
Question form. Adding 吗 (ma, question particle) to the end of a statement is the spoken way to ask. Formal writing embeds the question instead, with 是否 (shìfǒu, whether, formal) in front of the verb: "please confirm whether your company is able to come", not "can your company come?". WeChat sits in between, and a 吗 (ma, question particle) question there is still normal.
Company. 你们公司 (nǐmen gōngsī, your company, casual) is plain "your company". 贵公司 (guì gōngsī, your company, polite) and the shorter 贵司 (guì sī, your company, polite) use 贵 (guì, literally expensive, here honoured) as a mark of respect, and 我司 (wǒ sī, our company, formal) is the matching way to name your own side. These polite forms are standard dictionary usage.
The index numbers on the figure come from the formality checker you will use in the build-along and take apart in session 3: a printed list of 43 markers, run in your browser. They are counts, not a grade.
Self-studyWhy the formal sentence still lands in the WeChat band3 min▶
Pulling all three levers moves the sentence from 34 to 64 on the checker's index, which is inside the WeChat band (42 to 68), not the email band (70 to 92). That is the honest result, and it is useful. A formal email is not one formal sentence: it is that sentence inside a frame, an opening with 尊敬的 (zūnjìng de, dear, respected) and the title, a greeting with 您好 (nín hǎo, hello, polite), and the stock phrases of a formal close such as 请查收 (qǐng cháshōu, please find attached) and 如有疑问 (rú yǒu yíwèn, if you have any questions). The build-along adds that frame and the index rises to 79. Session 2 is entirely about it.
A note on the pinyin in these lists: 一下 (yíxià, a little, briefly) is written here with the tone you say, yí before a fourth tone. Standard pinyin (GB/T 16159-2012) writes the original tone, yīxià, and allows the changed tone to be written in teaching, which is what these pages do.
The request that went to the wrong desk. A constructed case: Lumen Logistics, 鲁门物流 (Lǔmén Wùliú, Lumen Logistics), Manager Wang and every scenario on this page are invented for the running case. Lumen's coordinator sent the Thursday request to the distributor's general inbox exactly as she would type it to a colleague, with 你们公司 (nǐmen gōngsī, your company, casual) and a 吗 (ma, question particle) question. An assistant replied, politely, asking who the message was for. The second version opened with 王经理 (Wáng jīnglǐ, Manager Wang), used 您 (nín, you, polite) and 贵公司 (guì gōngsī, your company, polite), and was forwarded to him the same morning. Nothing in the first was wrong Chinese; it was the wrong register for the channel.
书面语 (shūmiànyǔ, written language)
5 min liveWritten Chinese does not only sound more polite; it uses different words. Where speech says 赶紧 (gǎnjǐn, hurry, casual), a business message says 尽快 (jǐnkuài, as soon as possible). Where speech says 回头 (huítóu, later, casual), writing says 稍后 (shāohòu, later, formal). Where a spoken question ends in 吗 (ma, question particle), a written one is built on 是否 (shìfǒu, whether, formal). This written register is called 书面语 (shūmiànyǔ, written language), and most of the gap between a chat and an email is a short list of swaps like these.
LiveSix swaps you will use in every message3 min▶
| Spoken, or a chat | Written | Where you meet it |
|---|---|---|
| 吗 (ma, question particle) | 是否 (shìfǒu, whether, formal) | asking a partner to confirm anything |
| 赶紧 (gǎnjǐn, hurry, casual) | 尽快 (jǐnkuài, as soon as possible) | a deadline, said without sounding like an order |
| 回头 (huítóu, later, casual) | 稍后 (shāohòu, later, formal) | promising to send something |
| 帮我 (bāng wǒ, help me) | 烦请 (fánqǐng, may I trouble you to) | any request to the other side |
| 东西 (dōngxi, stuff, things) | 资料 (zīliào, materials, documents) | what is attached |
| 你们公司 (nǐmen gōngsī, your company, casual) | 贵公司 (guì gōngsī, your company, polite) | naming the partner |
These are everyday dictionary-level distinctions, not rules from a style guide, and native writers move between them freely. The pairs are also the swaps the formality checker suggests when a draft is too casual for its channel, so the build-along will show you the same list from the other side.
Self-studyWritten is not the same as formal2 min▶
书面语 (shūmiànyǔ, written language) describes where a word comes from, not how stiff it is. A polite WeChat to Manager Wang can happily use 稍后 (shāohòu, later, formal) and 尽快 (jǐnkuài, as soon as possible) while still asking a 吗 (ma, question particle) question, and it is better for the mix. A formal email uses the written forms almost throughout. A chat with your own colleague uses almost none of them, and a colleague who receives 烦请 (fánqǐng, may I trouble you to) from the next desk will wonder what has gone wrong.
The practical habit is to write a draft the way it comes, then read it once for the left-hand column above and decide, word by word, whether the channel wants the swap.
Over-formal: the ceiling
4 min liveIf written words are good, more must be better. They are not. Above the formal email sits a layer of classical letter vocabulary, such as 敝司 (bì sī, our humble company, classical) and 兹 (zī, hereby, classical), that belongs to printed letters, notices and ceremonies. Pasted into an email it reads as distance; pasted into a WeChat it reads as a template or a joke. Register is a ladder with a ceiling, and session 3 measures exactly where that ceiling is.
LiveWhy more formal is a fault, counted2 min▶
Session 3's bench writes one meeting confirmation five ways and counts each. The version that polishes everything into classical phrasing, with 兹 (zī, hereby, classical), 承蒙 (chéngméng, indebted to, classical), 敝司 (bì sī, our humble company, classical) and 顺颂商祺 (shùn sòng shāng qí, wishing your business well, classical), reaches index 100. It scores 76 as a formal email, because the email band stops at 92, and 4 on WeChat. The plain formal email, at index 82, scores 100.
The lesson is not that the classical words are wrong. It is that politeness in a business message is fit: the reader feels addressed the way the channel and their role lead them to expect. Past the ceiling, extra formality stops signalling respect and starts signalling distance.
Self-studyRecognise them, rarely write them2 min▶
Classical forms still appear in printed invitations, formal notices and ceremonial letters, and a reader of business Chinese should recognise them: 敝司 (bì sī, our humble company, classical) for your own firm, 鄙人 (bǐrén, this humble person, classical) for yourself, 兹 (zī, hereby, classical) to open an announcement. For a signing-ceremony invitation printed on card, that register can be the right one. For email and WeChat, which is where nearly all of your writing will go, the plain written forms of Part 2 are the target. This is common professional practice rather than a published rule, and the checker's bands are built to model it.
The template from the internet. A constructed case. A Lumen manager, wanting to make a good impression, built a meeting confirmation from a classical letter template, with 兹 (zī, hereby, classical) in the first line. Manager Wang answered in two plain lines. The next message used 您 (nín, you, polite), 贵公司 (guì gōngsī, your company, polite) and 稍后 (shāohòu, later, formal), nothing older, and the reply came back with questions in it: the start of a working conversation.
One message, rewritten for three channels
★ 22 min · everyone writesFive steps. You start from a chat-style note about Thursday's meeting and the contract, rewrite it as a WeChat to Manager Wang, then as a formal email, and check each version with the formality checker below. The checker is a printed list of 43 markers that runs in this page; it counts casual, formal and over-formal words and says which channel's band the result falls in. The numbers in the steps are what it computes on the versions printed here.
Read the chat and find the levers. This is how you might type it to your own colleague. Underline every 你 (nǐ, you), 吗 (ma, question particle), 你们公司 (nǐmen gōngsī, your company, casual) and spoken word before you change anything.
Rewrite it as a WeChat to Manager Wang. Open with his title and 您 (nín, you, polite), swap the company and the "later", keep the message short. A 吗 (ma, question particle) question is still fine here.
Rewrite it as the formal email. Pull the third lever, the 吗 (ma, question particle) question becomes a 是否 (shìfǒu, whether, formal) clause, and add the frame: an opening with 尊敬的 (zūnjìng de, dear, respected) and the title, and the written phrases of attachment and close. Session 2 builds the whole frame; this is its minimum.
Check your own versions. The checker opens with a sample draft loaded. Replace it with your chat, WeChat or email, typing the Chinese only (the pinyin and English above are for you, not for the checker), choose the channel it is going to, and press check. Highlighted words are the markers it found; if a draft is out of its band, it lists the swaps that would move it.
Write down what moved the number. The point is not the score; it is noticing which word moved it. Most learners find that one or two words, usually 你 (nǐ, you) and 你们公司 (nǐmen gōngsī, your company, casual), did most of the work.
Ask where it is going before you write. Learners usually write one version and then try to make it "more polite" for every channel. Writing for the band first is faster: decide the channel, pick the levers, then write.
Before session 2
30 min- Rewrite one real message you sent at work for the two channels it did not go to, and check all three versions. Write down the three indices.
- Learn the six swaps as pairs. Cover the right-hand column of the Part 2 table and say the written word for each spoken one, then the reverse.
- Collect three openings. From emails or WeChats you have received, copy the first line of three messages and label each: chat, WeChat or formal. Note which levers each one pulled.
- Read one formal Chinese email from your inbox or a public notice, and circle every word above the ceiling, such as 兹 (zī, hereby, classical). Session 2 starts from the frame of a formal email and where those words do and do not belong.
Three questions
Clear all three and session 1 gets stamped in your passport.
1 · Which three changes carry most of the move from a chat to a formal request?
The three levers do most of the work. On the checker the same sentence moves from index 34 to 64 when all three are pulled; a formal email then needs its frame on top, which is session 2.
2 · What is 书面语 (shūmiànyǔ, written language)?
Written Chinese is a register with its own vocabulary, not just speech typed out. Its words suit a formal email and many of them also suit a polite WeChat; the classical layer above it is something different.
3 · A meeting confirmation polished into classical phrasing reaches index 100 on the checker. Why is that a fault?
Words such as 敝司 (bì sī, our humble company, classical) belong to printed letters and ceremonies. In a message they put distance between writer and reader. Politeness is fit, not maximum formality.
What this session teaches, and where it came from
Every fact on this page, and its verification tier, is recorded in the course's source map.
Session 1 cheat sheet · pin this
One sentence with all three levers pulled only reaches the WeChat band. Session 2 builds the frame that turns it into a formal email, from 尊敬的 (zūnjìng de, dear, respected) to the closing, and the shape of a business WeChat that announces it.