learn-business-chinese-advanced-with-phoebe / Session 1 of 6
Learn Business Chinese Advanced with Phoebe · Session 1 of 6

Register: the same sentence, three ways

A request to a partner can be grammatically perfect and still land wrong, because Chinese marks who you are writing to and where. The same question, whether the Shanghai side can come on Thursday, reads one way as a chat, another as a WeChat to a partner's manager, and a third way as a formal email. Tonight is the machinery behind that difference: three levers that carry most of it, the written vocabulary that formal Chinese swaps in for everyday speech, and the ceiling above which formality stops sounding respectful and starts sounding distant. You leave able to take one casual message and rewrite it for the other two channels, with a printed rule list checking each version.

🟠 Advanced After the Basic course, or equivalent Bring a message you really sent 45 min
0-3 · Welcome 3-18 · Three levers, written words, the ceiling 18-40 · Build-along: one message, three channels 40-45 · Q&A
Part 0

Where we start

The running case continues from the Basic course. Lumen Logistics, an invented Singapore freight company, has met its Shanghai distributor, and the partnership now moves to a negotiation and a contract. You are the person writing to Manager Wang. Over six sessions you will write the formal email, the WeChat that announces it, the numbers update and the negotiation itself. Tonight is the skill every one of those stands on: choosing the register, the level of formality, that suits the channel a message is going to.

🎫 Clear all three quiz questions to stamp your passport Live = presented in the 45 minutes Self-study = the full depth, after class ★ Build-along = write it yourself, then check it

★ What you walk out with tonight. The three levers that move a sentence from a chat to a formal email, six spoken words and the written words that replace them, one real message of yours rewritten for three channels with a counted formality index for each, and the reason a page of classical phrasing is a fault, not a compliment.

Part 1 · covers the three levers of register

Spoken, written, formal

5 min live

Take one request: can your company come on Thursday? Said as a chat, it uses 你 (nǐ, you), a 吗 (ma, question particle) question and 你们公司 (nǐmen gōngsī, your company, casual). Written as a WeChat to a partner's manager, two of those change: 您 (nín, you, polite) and 贵公司 (guì gōngsī, your company, polite). In a formal email the third changes too: the 吗 (ma, question particle) question becomes a 是否 (shìfǒu, whether, formal) clause. Person, question form and company are the three levers.

ONE REQUEST, THREE CHANNELS, THREE LEVERS INDEX (SESSION 3'S CHECKER) SPOKEN a chat to someone you know well 你确认一下你们公司周四能来吗(nǐ quèrèn yíxià nǐmen gōngsī zhōusì néng lái ma, can you check whether your company can come on Thursday?) index 34 colleague band 12-40 WRITTEN WeChat to a partner's manager 您确认一下贵公司周四能来吗(nín quèrèn yíxià guì gōngsī zhōusì néng lái ma, could you check whether your company can come on Thursday?) index 55 WeChat band 42-68 FORMAL an email to a partner company 请您确认贵公司周四是否能来(qǐng nín quèrèn guì gōngsī zhōusì shìfǒu néng lái, please confirm whether your company is able to come on Thursday) index 64 still the WeChat band; session 2 adds the frame Underlined: the words that changed. Person nǐ to nín · question ma to shìfǒu · company nǐmen gōngsī to guì gōngsī.
🔍 Click to zoom - one sentence with all three levers pulled still only reaches the WeChat band; a formal email is a sentence plus a frame
LiveThe three levers, one at a time3 min▶

Person. 你 (nǐ, you) is the everyday you; 您 (nín, you, polite) is the respectful one. To a colleague you sit next to, 您 (nín, you, polite) sounds distant. To a partner's manager in a first message, 你 (nǐ, you) sounds too familiar. Both are correct Chinese; the channel and the person decide.

Question form. Adding 吗 (ma, question particle) to the end of a statement is the spoken way to ask. Formal writing embeds the question instead, with 是否 (shìfǒu, whether, formal) in front of the verb: "please confirm whether your company is able to come", not "can your company come?". WeChat sits in between, and a 吗 (ma, question particle) question there is still normal.

Company. 你们公司 (nǐmen gōngsī, your company, casual) is plain "your company". 贵公司 (guì gōngsī, your company, polite) and the shorter 贵司 (guì sī, your company, polite) use 贵 (guì, literally expensive, here honoured) as a mark of respect, and 我司 (wǒ sī, our company, formal) is the matching way to name your own side. These polite forms are standard dictionary usage.

The index numbers on the figure come from the formality checker you will use in the build-along and take apart in session 3: a printed list of 43 markers, run in your browser. They are counts, not a grade.

Self-studyWhy the formal sentence still lands in the WeChat band3 min▶

Pulling all three levers moves the sentence from 34 to 64 on the checker's index, which is inside the WeChat band (42 to 68), not the email band (70 to 92). That is the honest result, and it is useful. A formal email is not one formal sentence: it is that sentence inside a frame, an opening with 尊敬的 (zūnjìng de, dear, respected) and the title, a greeting with 您好 (nín hǎo, hello, polite), and the stock phrases of a formal close such as 请查收 (qǐng cháshōu, please find attached) and 如有疑问 (rú yǒu yíwèn, if you have any questions). The build-along adds that frame and the index rises to 79. Session 2 is entirely about it.

A note on the pinyin in these lists: 一下 (yíxià, a little, briefly) is written here with the tone you say, yí before a fourth tone. Standard pinyin (GB/T 16159-2012) writes the original tone, yīxià, and allows the changed tone to be written in teaching, which is what these pages do.

Real world

The request that went to the wrong desk. A constructed case: Lumen Logistics, 鲁门物流 (Lǔmén Wùliú, Lumen Logistics), Manager Wang and every scenario on this page are invented for the running case. Lumen's coordinator sent the Thursday request to the distributor's general inbox exactly as she would type it to a colleague, with 你们公司 (nǐmen gōngsī, your company, casual) and a 吗 (ma, question particle) question. An assistant replied, politely, asking who the message was for. The second version opened with 王经理 (Wáng jīnglǐ, Manager Wang), used 您 (nín, you, polite) and 贵公司 (guì gōngsī, your company, polite), and was forwarded to him the same morning. Nothing in the first was wrong Chinese; it was the wrong register for the channel.

Part 2 · covers written vocabulary

书面语 (shūmiànyǔ, written language)

5 min live

Written Chinese does not only sound more polite; it uses different words. Where speech says 赶紧 (gǎnjǐn, hurry, casual), a business message says 尽快 (jǐnkuài, as soon as possible). Where speech says 回头 (huítóu, later, casual), writing says 稍后 (shāohòu, later, formal). Where a spoken question ends in 吗 (ma, question particle), a written one is built on 是否 (shìfǒu, whether, formal). This written register is called 书面语 (shūmiànyǔ, written language), and most of the gap between a chat and an email is a short list of swaps like these.

SIX SWAPS FROM SPEECH TO WRITING SPOKEN, OR A CHAT WRITTEN (SHŪMIÀNYǓ) 吗(ma, question particle) 是否(shìfǒu, whether, formal) 赶紧(gǎnjǐn, hurry, casual) 尽快(jǐnkuài, as soon as possible) 回头(huítóu, later, casual) 稍后(shāohòu, later, formal) 帮我(bāng wǒ, help me) 烦请(fánqǐng, may I trouble you to) 东西(dōngxi, stuff, things) 资料(zīliào, materials, documents) 你们公司(nǐmen gōngsī, your company, casual) 贵公司(guì gōngsī, your company, polite) Each written word on the right also suits a polite WeChat; the spoken ones on the left suit a chat, and look careless in an email.
🔍 Click to zoom - learn the right-hand column as pairs, not as a list: the swap is the skill
LiveSix swaps you will use in every message3 min▶
Spoken, or a chatWrittenWhere you meet it
吗 (ma, question particle)是否 (shìfǒu, whether, formal)asking a partner to confirm anything
赶紧 (gǎnjǐn, hurry, casual)尽快 (jǐnkuài, as soon as possible)a deadline, said without sounding like an order
回头 (huítóu, later, casual)稍后 (shāohòu, later, formal)promising to send something
帮我 (bāng wǒ, help me)烦请 (fánqǐng, may I trouble you to)any request to the other side
东西 (dōngxi, stuff, things)资料 (zīliào, materials, documents)what is attached
你们公司 (nǐmen gōngsī, your company, casual)贵公司 (guì gōngsī, your company, polite)naming the partner

These are everyday dictionary-level distinctions, not rules from a style guide, and native writers move between them freely. The pairs are also the swaps the formality checker suggests when a draft is too casual for its channel, so the build-along will show you the same list from the other side.

Self-studyWritten is not the same as formal2 min▶

书面语 (shūmiànyǔ, written language) describes where a word comes from, not how stiff it is. A polite WeChat to Manager Wang can happily use 稍后 (shāohòu, later, formal) and 尽快 (jǐnkuài, as soon as possible) while still asking a 吗 (ma, question particle) question, and it is better for the mix. A formal email uses the written forms almost throughout. A chat with your own colleague uses almost none of them, and a colleague who receives 烦请 (fánqǐng, may I trouble you to) from the next desk will wonder what has gone wrong.

The practical habit is to write a draft the way it comes, then read it once for the left-hand column above and decide, word by word, whether the channel wants the swap.

Part 3 · covers over-formal writing

Over-formal: the ceiling

4 min live

If written words are good, more must be better. They are not. Above the formal email sits a layer of classical letter vocabulary, such as 敝司 (bì sī, our humble company, classical) and 兹 (zī, hereby, classical), that belongs to printed letters, notices and ceremonies. Pasted into an email it reads as distance; pasted into a WeChat it reads as a template or a joke. Register is a ladder with a ceiling, and session 3 measures exactly where that ceiling is.

A LADDER OF FORMALITY, WITH A CEILING PRINTED LETTERS AND CEREMONIES ONLY 敝司(bì sī, our humble company, classical) 兹(zī, hereby, classical) CEILING AT 92 · above it, formality reads as distance FORMAL EMAIL · band 70-92 zūnjìng de, qǐng cháshōu, shìfǒu: the written forms, with a frame WECHAT TO A PARTNER'S MANAGER · band 42-68 nín, guì gōngsī and a title; a ma question is still fine CHAT TO A COLLEAGUE · band 12-40 nǐ, ma, nǐmen gōngsī: the spoken forms are right here Each rung is right for one channel. Above the bar the words belong to a printed letter, not to a message.
🔍 Click to zoom - the red bar is the point: the email band has a top, not only a floor
LiveWhy more formal is a fault, counted2 min▶

Session 3's bench writes one meeting confirmation five ways and counts each. The version that polishes everything into classical phrasing, with 兹 (zī, hereby, classical), 承蒙 (chéngméng, indebted to, classical), 敝司 (bì sī, our humble company, classical) and 顺颂商祺 (shùn sòng shāng qí, wishing your business well, classical), reaches index 100. It scores 76 as a formal email, because the email band stops at 92, and 4 on WeChat. The plain formal email, at index 82, scores 100.

The lesson is not that the classical words are wrong. It is that politeness in a business message is fit: the reader feels addressed the way the channel and their role lead them to expect. Past the ceiling, extra formality stops signalling respect and starts signalling distance.

Self-studyRecognise them, rarely write them2 min▶

Classical forms still appear in printed invitations, formal notices and ceremonial letters, and a reader of business Chinese should recognise them: 敝司 (bì sī, our humble company, classical) for your own firm, 鄙人 (bǐrén, this humble person, classical) for yourself, 兹 (zī, hereby, classical) to open an announcement. For a signing-ceremony invitation printed on card, that register can be the right one. For email and WeChat, which is where nearly all of your writing will go, the plain written forms of Part 2 are the target. This is common professional practice rather than a published rule, and the checker's bands are built to model it.

Real world

The template from the internet. A constructed case. A Lumen manager, wanting to make a good impression, built a meeting confirmation from a classical letter template, with 兹 (zī, hereby, classical) in the first line. Manager Wang answered in two plain lines. The next message used 您 (nín, you, polite), 贵公司 (guì gōngsī, your company, polite) and 稍后 (shāohòu, later, formal), nothing older, and the reply came back with questions in it: the start of a working conversation.

Build-along

One message, rewritten for three channels

★ 22 min · everyone writes

Five steps. You start from a chat-style note about Thursday's meeting and the contract, rewrite it as a WeChat to Manager Wang, then as a formal email, and check each version with the formality checker below. The checker is a printed list of 43 markers that runs in this page; it counts casual, formal and over-formal words and says which channel's band the result falls in. The numbers in the steps are what it computes on the versions printed here.

THE SAME MESSAGE, THREE VERSIONS, THREE BANDS 0 100 chat · 22 WeChat rewrite · 62 email rewrite · 79 colleague 12-40 WeChat 42-68 email 70-92 1 · THE CHAT nǐ, ma, nǐmen gōngsī, huítóu, o fits a colleague; 0 as an email 2 · WECHAT: PULL THE LEVERS title + nín, guì gōngsī, shāohòu WeChat fit 100 3 · EMAIL: ADD THE FRAME zūnjìng de, shìfǒu, qǐng cháshōu email fit 100; WeChat 67 Each version lands in the band of the channel it is going to. None of the three is right for all three channels.
🔍 Click to zoom - three needles, three bands, one message: the rewrite is a move along the ruler, not a translation

Read the chat and find the levers. This is how you might type it to your own colleague. Underline every 你 (nǐ, you), 吗 (ma, question particle), 你们公司 (nǐmen gōngsī, your company, casual) and spoken word before you change anything.

★ Step 1 · the chat周四下午三点开会 (zhōusì xiàwǔ sān diǎn kāihuì, a meeting on Thursday at 3 pm), 你们公司能来吗 (nǐmen gōngsī néng lái ma, can your company come)? 合同我弄好了 (hétong wǒ nòng hǎo le, I have sorted the contract), 回头发你哦 (huítóu fā nǐ o, will send it to you later)。 Checker: index 22 · colleague fit 100 · WeChat 40 · email 0

Rewrite it as a WeChat to Manager Wang. Open with his title and 您 (nín, you, polite), swap the company and the "later", keep the message short. A 吗 (ma, question particle) question is still fine here.

★ Step 2 · the WeChat王经理您好 (Wáng jīnglǐ nín hǎo, hello, Manager Wang), 周四下午三点开会 (zhōusì xiàwǔ sān diǎn kāihuì, a meeting on Thursday at 3 pm), 贵公司能来吗 (guì gōngsī néng lái ma, can your company come, polite)? 合同草稿我稍后发您 (hétong cǎogǎo wǒ shāohòu fā nín, I will send you the draft contract shortly), 谢谢 (xièxie, thank you)! Checker: index 62 · WeChat fit 100 · email 76 · colleague 34

Rewrite it as the formal email. Pull the third lever, the 吗 (ma, question particle) question becomes a 是否 (shìfǒu, whether, formal) clause, and add the frame: an opening with 尊敬的 (zūnjìng de, dear, respected) and the title, and the written phrases of attachment and close. Session 2 builds the whole frame; this is its minimum.

★ Step 3 · the email尊敬的王经理 (zūnjìng de Wáng jīnglǐ, dear Manager Wang): 您好 (nín hǎo, hello, polite)! 请问贵公司是否能出席周四下午三点的会议 (qǐngwèn guì gōngsī shìfǒu néng chūxí zhōusì xiàwǔ sān diǎn de huìyì, may I ask whether your company can attend the meeting on Thursday at 3 pm)? 合同草稿已随附件发送 (hétong cǎogǎo yǐ suí fùjiàn fāsòng, the draft contract is sent as an attachment), 请查收 (qǐng cháshōu, please find attached)。 如有疑问 (rú yǒu yíwèn, if you have any questions), 请随时与我联系 (qǐng suíshí yǔ wǒ liánxì, please contact me at any time)。 感谢您的支持 (gǎnxiè nín de zhīchí, thank you for your support)! Checker: index 79 · email fit 100 · WeChat 67 · colleague 0

Check your own versions. The checker opens with a sample draft loaded. Replace it with your chat, WeChat or email, typing the Chinese only (the pinyin and English above are for you, not for the checker), choose the channel it is going to, and press check. Highlighted words are the markers it found; if a draft is out of its band, it lists the swaps that would move it.

Write down what moved the number. The point is not the score; it is noticing which word moved it. Most learners find that one or two words, usually 你 (nǐ, you) and 你们公司 (nǐmen gōngsī, your company, casual), did most of the work.

★ Step 5 · what to write downMy chat: index __ · my WeChat: index __ · my email: index __ The word that moved my WeChat most: __ The checker cannot judge grammar or meaning: I read each version once as Manager Wang would.

Ask where it is going before you write. Learners usually write one version and then try to make it "more polite" for every channel. Writing for the band first is faster: decide the channel, pick the levers, then write.

Homework

Before session 2

30 min
  1. Rewrite one real message you sent at work for the two channels it did not go to, and check all three versions. Write down the three indices.
  2. Learn the six swaps as pairs. Cover the right-hand column of the Part 2 table and say the written word for each spoken one, then the reverse.
  3. Collect three openings. From emails or WeChats you have received, copy the first line of three messages and label each: chat, WeChat or formal. Note which levers each one pulled.
  4. Read one formal Chinese email from your inbox or a public notice, and circle every word above the ceiling, such as 兹 (zī, hereby, classical). Session 2 starts from the frame of a formal email and where those words do and do not belong.
Check yourself

Three questions

Clear all three and session 1 gets stamped in your passport.

1 · Which three changes carry most of the move from a chat to a formal request?

The three levers do most of the work. On the checker the same sentence moves from index 34 to 64 when all three are pulled; a formal email then needs its frame on top, which is session 2.

2 · What is 书面语 (shūmiànyǔ, written language)?

Written Chinese is a register with its own vocabulary, not just speech typed out. Its words suit a formal email and many of them also suit a polite WeChat; the classical layer above it is something different.

3 · A meeting confirmation polished into classical phrasing reaches index 100 on the checker. Why is that a fault?

Words such as 敝司 (bì sī, our humble company, classical) belong to printed letters and ceremonies. In a message they put distance between writer and reader. Politeness is fit, not maximum formality.

Sources covered

What this session teaches, and where it came from

✓Every formality index and fit on the pageComputed by the checker's printed list of 43 markers on the versions printed here, and verified in node before the page quoted them
✓Writing the changed tone in word listsGB/T 16159-2012, the national pinyin rules, read at source: 一 (yī, one) and 不 (bù, not) are written with their original tones, and the changed tone may be written in teaching
◐The polite forms 您 (nín, you, polite), 贵公司 (guì gōngsī, your company, polite) and 贵司 (guì sī, your company, polite)Standard usage, reported from dictionary sources
◐The six spoken and written swapsDictionary-level usage; taught as common practice, not as a rule from a published style guide
◐Classical letter words belong to printed lettersCommon professional practice; the checker's bands and the ceiling at 92 are constructed to model it and are printed in full
◐Lumen Logistics, Manager Wang and every scenarioConstructed for the running case of all six sessions

Every fact on this page, and its verification tier, is recorded in the course's source map.

Session 1 cheat sheet · pin this

Ask firstWhere is this message going? Chat, WeChat or formal email.
Person你 (nǐ, you) for a chat · 您 (nín, you, polite) for a partner.
Question form吗 (ma, question particle) in speech and WeChat · 是否 (shìfǒu, whether, formal) in an email.
Company你们公司 (nǐmen gōngsī, your company, casual) · 贵公司 (guì gōngsī, your company, polite).
Written swaps赶紧 (gǎnjǐn, hurry, casual) to 尽快 (jǐnkuài, as soon as possible) · 回头 (huítóu, later, casual) to 稍后 (shāohòu, later, formal).
The ceiling敝司 (bì sī, our humble company, classical) and 兹 (zī, hereby, classical) are for printed letters, not messages.