learn-tech-project-pmo-with-phoebe / Session 4 of 6
Learn Tech Project PMO with Phoebe · Session 4 of 6

The risk register: name what could go wrong before it does

Session 3's dependency graph showed what blocks what. Risks are what could go wrong on those blocks. Today you turn worry into a register: score each risk on probability and impact, give every one a mitigation, an owner, and a trigger, then park it in a RAID log you review on a cadence. By the end you will have Northwind's full 8-row register, R1 to R8, drafted the way senior data leads actually run it.

🟡 Core Data & tech leads, PMOs Builds on Session 3 45 min
0-3 · Welcome 3-18 · Concepts 18-40 · Apply-along 40-45 · Q&A
Part 0

From dependencies to risks

A dependency tells you the order things must happen. A risk tells you where that order could break: the hire that arrives late, the dictionary that turns out half-empty, the cloud bill that triples on 80 TB of reprocessing. Every serious build carries a handful of these, and the ones that hurt are always the ones nobody wrote down. The risk register is the artifact that drags them into the light - one row per risk, each scored, mitigated, owned, and watched. Today we build Northwind's in full.

Live - presented in session Self-study - read after class ★ Apply-along on Northwind The case: Northwind, retail data platform
★ What you walk out with today Northwind's 8-row risk register (R1-R8), each risk scored on probability x impact, tagged HIGH/MED/LOW, and fitted with a mitigation, a single owner, and a trigger. Plus the RAID habit that keeps it alive: reviewed at every status meeting, burned down or escalated, never left to rot in a slide from month one.
Part 1 · anatomy & scoring

Risk register anatomy & probability x impact 5 min live

A risk is an uncertain future event with a probability (how likely) and an impact (how much it hurts). Score each on a scale - a 1-to-5 for each works well - and multiply the two for a severity score. That single number turns "I have a bad feeling about the dictionary" into "probability 5, impact 4, severity 20 - top-right corner, act now." The matrix below is where Northwind's risks land.

Probability → high low Impact → low high R1 R3 R6 Low Watch Serious Critical R1 dictionary · R3 hiring R6 cost - all plotted left Severity = probability x impact. Top-right = act first.
🔍 Click to zoom - Northwind's R1, R3 and R6 on the probability x impact matrix
LiveScoring probability and impact3 min

Pick one scale and use it for every risk so the numbers compare. A 1-to-5 on each axis is the common practitioner choice: 1 is "rare / trivial", 5 is "near-certain / severe". Multiply the two for a severity score from 1 to 25, then read the cell colour to decide urgency.

  • Probability - how likely, honestly, given what you know today. A rushed handover dictionary being low quality is near-certain, so R1 scores a 5.
  • Impact - how much it hurts the outcome, not how loud it feels. Hiring slipping blocks every technical milestone, so R3's impact is a 5.
  • Severity = probability x impact - the single number that ranks the register. It tells you the review order, not a promise; a low-probability, catastrophic risk still earns a plan.
Real world

Score with the room, not alone. The most useful thirty seconds of a risk workshop is when the source-dev lead says "actually the dictionary is worse than you think" and the impact ticks up. Scores are a conversation starter - the point is a shared, written number everyone argued over, not a spreadsheet you filled in quietly.

Self-studyRisk vs issue vs assumption2 min read

Three words get muddled and the muddle costs you. A risk is uncertain and in the future - it might happen. An issue is certain and in the present - it has happened and needs fixing now. An assumption is something you are treating as true without proof - if it turns out false, it becomes a risk or an issue.

TypeTenseNorthwind example
RiskMight happenR3: critical hiring could slip and block M2
IssueHas happenedKeys are not aligned across POS and e-commerce today
AssumptionTaken as trueSource teams will deliver ERDs on the agreed date

Keeping them in separate columns of the RAID log stops the classic mistake: managing a live issue as if it were a maybe.

Part 2 · the row, fully built

Every risk needs a mitigation, an owner, a trigger 5 min live

A score without a plan is just anxiety with a number on it. A complete risk row carries five more things after the severity tag: a mitigation that reduces the risk, a single owner who is accountable, a trigger that tells you it is materialising, and an escalation path for when it does. Here is R1, Northwind's highest risk, opened up into its full anatomy.

RISK R1 · low-quality / incomplete data dictionary SEVERITY HIGH · probability 5 x impact 4 = 20, critical cell MITIGATION run an independent profiling pass, do not trust the handover OWNER Priya, Head of Data & Analytics - one name, not a team TRIGGER profiling finds >10% of columns undocumented or mis-typed ESCALATION to the Executive Sponsor, then the CEO if the timeline is at risk
🔍 Click to zoom - one risk, six fields: R1 fully built out
LiveMitigate, avoid, transfer, accept3 min

You have four honest responses to any risk. Naming which one you are choosing keeps the register from being a wish list of "we'll be careful."

  • Mitigate - reduce probability or impact. Most rows land here: R1's independent profiling pass makes the bad-dictionary outcome smaller and earlier.
  • Avoid - change the plan so the risk cannot occur. Deferring real-time streaming out of scope avoids a whole class of pipeline risk.
  • Transfer - move the risk to someone better placed to carry it, via a contract or SLA. R6 cost overrun can be partly transferred with a committed-spend agreement.
  • Accept - decide the risk is small enough to live with, and say so on the page. Acceptance is a valid choice only when it is written down and owned, not when it is forgotten.
One owner, always A risk owned by "the team" is owned by nobody. Put one name in the owner field - the person who watches the trigger and pulls the mitigation. They do not have to do the work; they have to make sure it happens.
Self-studyThe owner-with-no-authority trap2 min read

The most common failure in a risk register is naming an owner who cannot actually act. You assign R3 (hiring delay) to the PMO, but the PMO cannot approve senior salaries or unblock a hiring freeze - only the sponsor can. So the trigger fires, the "owner" raises a hand, and nothing moves.

  • Match owner to authority: the owner must be able to pull the mitigation lever, not just report that it is stuck.
  • Escalation is not ownership: if the real lever sits two levels up, the escalation path names that level explicitly - it does not pretend the reporter owns the outcome.
  • Northwind's R3 is therefore owned by the Executive Sponsor (who leads the senior-hire panel), not by Marcus in the PMO, who tracks it.
Part 3 · the log & the cadence

RAID and the review cadence 5 min live

The risk register does not live alone. It sits inside a RAID log - Risks, Assumptions, Issues, Dependencies - the four things a PMO tracks continuously. Risks are the R column, but the log's value is the discipline around it: reviewed on a cadence, each risk either burned down (mitigated to closed) or escalated, never quietly abandoned.

R · Risks might happen R3: critical hiring slips and blocks the M2 infra milestone scored, owned, watched via trigger A · Assumptions taken as true Source dev teams deliver ERDs and keys on the agreed date if false, it becomes a risk or issue I · Issues already happening Keys are not aligned across POS and e-commerce today fix now, do not "monitor" a live issue D · Dependencies order that binds Governance sign-off gates the M2 architecture (from Session 3) the hard gate lives here as a D row
🔍 Click to zoom - one Northwind example in each RAID quadrant
LiveRunning the risk review3 min

A register is only as good as its review rhythm. On a data platform build, the risk review rides on the regular status cadence - weekly or fortnightly - and takes ten minutes if the log is kept honest between meetings.

  • Sort by severity and walk the top rows first. The HIGH risks (R1-R4) get airtime every meeting; the MEDs get a glance.
  • For each, ask three things: has the score changed? has the trigger fired? is the mitigation on track? Update the number, not just the notes.
  • Close, hold, or escalate - every reviewed risk leaves the meeting with a verb. A risk that is neither improving nor escalating is a risk nobody actually owns.
This register comes back in Session 6 The 8-row register you build today is reviewed at every status meeting when we cover status cadence and RAG reporting. Build it so a chairman can scan it in ninety seconds: ID, risk, severity, mitigation, owner.
Self-studyRisk burn-down over the project2 min read

A healthy project's total risk should trend down over time as mitigations land and uncertainty resolves. Plotting the sum of severity scores meeting by meeting gives you a burn-down line - a single chart that tells a board whether the build is getting safer or scarier.

  • Early spike is normal: as you learn the estate, you find risks you did not know to name. The line often rises before it falls.
  • The shape is the signal: a line that will not come down by mid-project means mitigations are not working - or the real risks are still hidden.
  • New risks are healthy: a register that never adds a row is not de-risked, it is stale. Northwind's should gain and retire rows as milestones pass.
Apply-along 1 of 3

Score R2, R5 and R6 on probability x impact ★ 7 min · everyone scores

Take three Northwind risks: R2 archive completeness & reconciliation gaps, R5 scope creep ("100% of everything" vs a curated set), R6 cloud cost blowout on 80 TB. For each, agree a probability 1-5 and an impact 1-5 with your neighbour.

Multiply to get a severity score, then place each on the matrix. Sanity-check against the canon: R2 lands HIGH, R5 and R6 land MED. If your scoring disagrees, say why out loud - that argument is the exercise.

For R6, notice how a "medium" can still demand action: high impact, moderate probability. Severity ranks urgency, it does not excuse ignoring the corner cases.

Read one pair's scores aloud. The room checks: did impact reflect the outcome, not the noise? Did anyone confuse a live issue with a risk?

Real world

Scope creep (R5) is the risk teams most often under-score because it feels like nobody's fault - it arrives one "small addition" at a time. Scoring it explicitly, and pointing at the peer-benchmark curated set from Session 6, is how you give the PMO a written reason to say "that is a change, not a given."

Apply-along 2 of 3

Write mitigation, owner and trigger for R1 and R3 ★ 9 min · everyone writes

For R1 (low-quality dictionary), write the three fields: mitigation ("independent profiling pass, do not trust the handover"), owner (one name - Priya, Head of D&A), trigger ("profiling finds >10% of columns undocumented or mis-typed").

For R3 (hiring delay), write the same three. Watch the owner: it is the Executive Sponsor who leads the hire panel, not the PMO who merely tracks it - avoid the owner-with-no-authority trap.

Name the response type for each: R1 is mitigate, R3 is mitigate-plus-avoid (parallel internal transfers so external delay cannot fully block the build).

Read a pair aloud. Room test: is the trigger observable? "The dictionary is bad" is a feeling; ">10% of columns undocumented" is a signal you can actually watch for.

Apply-along 3 of 3

Assemble the full 8-row register ★ 6 min · everyone assembles

Fill the register table below from the canon: R1-R4 are HIGH, R5-R8 are MED. Each row needs an ID, the risk, its severity, a one-line mitigation, and a single owner.

Check the owners spread sensibly - governance risks to the Governance office, cost and vendor risks to the Cloud/Infra partner, data risks to Priya, hiring to the Sponsor. No single person owns everything.

Order the rows by severity so a reader sees the HIGH four first. This is the artifact Session 6 reviews at status; make it scannable.

IDRiskSeverityMitigationOwner
R1Low-quality / incomplete data dictionaryHIGHIndependent profiling pass; treat handover as a draftPriya (Head of D&A)
R2Archive completeness & reconciliation gapsHIGHRow-count + checksum reconciliation against sourceMarcus (PMO) + source dev
R3Critical hiring delayed - blocks all tech milestonesHIGHParallel internal-transfer track from day oneExecutive Sponsor
R4Governance not defined before architectureHIGHGovernance sign-off as a hard gate before M2Governance office
R5Scope creep - "100%" vs a curated setMEDPeer-benchmark working set + change controlPriya (Head of D&A)
R6Cloud cost blowout on 80 TB + reprocessingMEDTiered storage, budget alerts, committed-spend dealCloud/Infra partner
R7Over-reliance on a single infra/vendor dependencyMEDExit plan + portable infrastructure-as-codeCloud/Infra partner
R8Network security & data residency not formalisedMEDResidency + network-security baseline sign-offGovernance office
Keep this artifact This 8-row register joins your charter (Session 1), milestone map (Session 2), and dependency graph (Session 3) in the growing PMO pack. It is reviewed at every status meeting in Session 6 - so build it to be read, not filed.
After the session

This week ◐ 30 min total

Check yourself

Three questions before you go 🎯 ◐ 90 seconds

1 · How is a risk's severity score derived?

Severity = probability x impact. Both are scored on the same scale (1-5 works well), and the product ranks the register so you review the top-right, most-critical risks first.

2 · What is a trigger in a risk row?

A trigger is the early-warning signal - like "profiling finds >10% of columns undocumented" for R1. It must be observable, so the owner watches for a fact, not a feeling.

3 · What is the difference between a risk and an issue?

Risks are managed with probability, mitigation and triggers because they might happen. Issues are already real, so they are fixed now. Managing a live issue as a "maybe" is the classic RAID mistake.

Source material

Frameworks covered & their origins

This course teaches the working 80% of each tool and cites the canon - full standards stay the deep end for anyone who wants them.

Risk register / risk management (PMI)register anatomy, review process - Part 1 + Apply-along 3
Probability x impact scoring1-5 scales, severity = product, matrix - Part 1 + Apply-along 1
Mitigation strategies (mitigate/avoid/transfer/accept)plus owner + trigger + escalation - Part 2 + Apply-along 2
RAID log (risks/assumptions/issues/dependencies)four quadrants, one example each - Part 3
Risk burn-down & review cadenceself-study card, Part 3 - reviewed live in Session 6

Session 4 cheat sheet · pin this

RiskAn uncertain future event with a probability and an impact. Not an issue (that is already real).
SeverityProbability x impact, on a shared 1-5 scale. Ranks the register; review top-right first.
A complete rowRisk · severity · mitigation · one owner · trigger · escalation. A score with no plan is just anxiety.
Four responsesMitigate, avoid, transfer, accept. Name which one - and write acceptance down, never forget it.
RAID + cadenceRisks, Assumptions, Issues, Dependencies. Reviewed on a rhythm; every risk leaves with a verb.
Northwind so farCharter, milestone map, dependency graph, and now the 8-row register (R1-R4 HIGH, R5-R8 MED).