learn-user-journey-analytics-with-phoebe / Leader session 2 of 6
Learn User Journey Analytics with Phoebe · Leader track · Session 2 of 6

Entry points

Session a1 showed that half of Mango Lane's sessions never start at Home. Today you learn to read the five doors the store actually has: how much traffic each carries (the mix) and how good each one is at delivering a shopper to a product (the quality). Two numbers per door, and suddenly "traffic is up but orders are flat" stops being a mystery and starts being a diagnosis you can run from the leadership table.

🟢 Leader track Commercial + product leaders Reading mode - no computation Builds on a1
0-3 · Recap 3-16 · The five doors 16-28 · Manufactured doors 28-45 · Mix vs quality + stories
Part 1 · every door has a width and a quality

The five doors 13 min live

Analytics calls a session's first screen its landing screen, and counts entrances per screen. Group Mango Lane's landing screens and five doors appear. Each door gets two numbers: its share of the 360,000 sessions, and its reach-PDP rate - the share of its sessions that go on to view at least one product. Share is how wide the door is; reach-PDP is how good it is.

DOOR WIDTH = SHARE OF SESSIONS · DARKER FILL = MORE OF ITS SESSIONS REACH A PRODUCT Home 180,000 · 50% of sessions reach PDP 20% → 36,000 PDP-direct 54,000 · 15% reach PDP 100% → 54,000 PLP category 54,000 · 15% reach PDP 50% → 27,000 Search landing 36,000 · 10% reach PDP 75% → 27,000 Other · service 36,000 · 10% reach PDP 0% → 0 PDP 144,000 sessions reached The widest door is the weakest per session; the narrow deep door delivers every session to a product page.
🔍 Click to zoom - five doors feeding the store: width is share, darkness is reach-PDP quality
LiveThe canon table - two numbers per door5 min▶
DoorSessionsShareReach-PDPPDP sessions produced
Home180,00050%20%36,000
PDP-direct (ads, push, links)54,00015%100%54,000
PLP category54,00015%50%27,000
Search landing36,00010%75%27,000
Other (account, orders, support)36,00010%0%0

Read the surprises, not the totals. Home carries half the traffic but delivers only a quarter of the PDP sessions (36,000 of 144,000). The PDP-direct door, a third of Home's width, out-delivers it. And the "Other" door - a tenth of your store - delivers nothing by design, which is exactly why a1 told you to keep service sessions out of shopping conversion.

What to ask "Give me our doors as two numbers each - share and reach-PDP quality - on one page." Not twenty landing URLs; five doors, ten numbers. That is the whole entry picture a leader needs monthly.
Self-studyWhere these numbers come from2 min read▶

Nothing exotic: GA4 defines the landing page as the first page of a session and counts entrances - sessions whose first event happened on that screen. Your analysts group landing screens into these five buckets and divide. The analyst track computes it end to end in b2; your job is to insist the five-door summary exists and stays on one page.

Part 2 · the doors you build yourself

Manufactured doors 12 min live

Home, PLP, and search are organic doors - shoppers open them. The PDP-direct door is different: nearly all of it is manufactured by your own teams. An ad click, a shared link, a push notification deep-linking straight to one product. It is the only door whose width AND quality you control directly - which is why it deserves its own scrutiny.

LiveWhat the vendor data says - flags attached5 min▶

Most published numbers on push and deeplinks come from the vendors who sell them, so treat them as directional, not gospel:

  • Airship (vendor data, 681 billion pushes analyzed): rich image pushes lift direct opens by about 56%, and users who receive pushes retain at roughly 3x the rate over 90 days versus those who receive none.
  • CleverTap (vendor data): average push click-through sits around 2.74% - a useful sanity bar when someone pitches you double digits.
  • Two metric names worth knowing: a direct open (the user tapped the push) versus an influenced open (the user opened the app soon after receiving one). Vendors love blending them; always ask which one a headline number counts.
  • And one honest gap: there is no credible public benchmark for "deeplinked sessions convert Nx better than organic". Anyone quoting one is quoting a guess. Measure your own PDP-direct door instead - you have it, in the table above.
LiveLanding screen quality - the door is only as good as the match4 min▶

The PDP-direct door reads 100% reach-PDP by definition - the session starts on a product. That makes its quality metric different: not "did they reach a product" but did the landing product match the promise that brought them. An ad for a linen dress that deep-links to a sold-out size, a generic homepage redirect, or last season's price turns your best door into your most expensive bounce. Ad-to-page match is a merchandising discipline, not an analytics one - but it shows up in analytics as a high-traffic, low-conversion PDP-direct door.

What to ask "For our top ten paid and push destinations: does each landing PDP have stock, the promised price, and the creative's product? Who checks, and how often?" If the answer is "nobody, systematically", your widest controllable door has no quality owner.
Part 3 · the only two ways the door picture moves

Mix vs quality 10 min live

When entry numbers move, exactly two things can have happened: the mix changed (more sessions arriving through a weaker or stronger door) or a door's quality changed (the same door delivering more or fewer of its sessions to a product). The metrics course taught you the mix-effect trap on averages; this is the same lesson wearing a door costume. A blended "sessions to PDP" rate can fall while every single door improves - if the mix shifted toward Home.

The mix-or-quality drill - two questions, in order, each with an owner An entry number moved sessions, entries or reach-PDP Q1 · did the door shares shift? a campaign, a season, an app-store feature Q2 · did one door's quality move? a homepage redesign, a stale deeplink yes yes MIX MOVE marketing and channel owners QUALITY MOVE product and merchandising Five words settle most trading-review arguments: "is this a mix move or a quality move?" If the report cannot answer, it is an average hiding a diagnosis - send it back split by door.
🔍 Click to zoom - asking mix before quality routes the fix to the right team
LiveThe two-question drill4 min▶

Any time someone reports an entry or traffic change, run the questions in order:

  • Question 1 - mix: did the door shares shift? (A campaign, a season, an app-store feature can move millions of sessions between doors in a week.)
  • Question 2 - quality: holding each door alone, did its reach-PDP rate move? (A homepage redesign, a broken search, a stale deeplink.)

Mix problems belong to marketing and channel owners; quality problems belong to product and merchandising. Asking the two questions in order routes the fix to the right team before the meeting ends.

What to ask "Is this a mix move or a quality move?" Five words. If the report cannot answer, it is an average hiding a diagnosis - send it back split by door.
Self-studyWho sent them - three scopes of "source", in plain words3 min read▶

Each door also carries a "who sent them" label, and GA4 records it at three scopes. Leaders do not need the mechanics - just which question each scope answers, so you can catch reports mixing them:

  • First-user source: where this person came from on their first-ever visit, fixed forever. Answers "which channel finds us NEW customers?"
  • Session source: where this particular session came from, assigned fresh each time. Answers "which channel drove THIS month's traffic?"
  • Event source: which channel gets credit for a conversion under an attribution model. Answers "which channel gets credit for the ORDER?" - the deep end of that pool is its own course, learn-marketing-attribution-with-phoebe.

The classic boardroom bug: a new-customer question answered with session-scoped numbers. Same channel, three different shares - ask which scope before you compare two decks.

Demo · read along, no computation

Three door incidents ★ 10 min · read-along

Three months, three headlines from Mango Lane's trading reviews. Each one resolves with the mix-or-quality drill and one leader question.

Three door incidents, one drill - what moved, and what it cost mix move - the door widths changed quality move - one door got worse INCIDENT 1 · BOUGHT TRAFFIC MIX MOVE +36,000 sessions, all landing on the Other door · reach-PDP 0% PDP sessions added: 0 Traffic +10%, orders flat INCIDENT 2 · HOME SLIPS QUALITY MOVE 20% → 16% Home reach-PDP, with mix and traffic both unchanged -7,200 PDP sessions on 180,000 Home entries INCIDENT 3 · INFLUENCER MIX MOVE 2x width PDP-direct for one week - a mix move into the best door 25,000 first impressions riding on ad-to-page match Ask mix first, quality second. Incident 1 added 36,000 sessions and zero PDP sessions; incident 2 lost 7,200 PDP sessions with no traffic move at all - the kind of loss a traffic dashboard never shows.
🔍 Click to zoom - the quality move cost more than the mix move gained, and never touched a traffic number
LiveIncident 1 · sessions up 10%, orders flat3 min▶

The headline. A paid re-engagement push added 36,000 sessions. Traffic up 10%, celebration email drafted - but orders did not move.

The drill. Mix question first: which door did the new sessions enter through? Answer: the campaign deep-linked lapsed users to their account screen "to reactivate" - straight through the Other door, the 0% reach-PDP door.

The read. Pure mix move: no door got worse, the store just bought width on its weakest door. The leader question: "Before we buy traffic, which door does it land on, and what is that door's quality?"

LiveIncident 2 · Home's quality quietly slips3 min▶

The headline. Home entries reaching a PDP fell from 20% to 16% - a fifth of the biggest door's quality, gone. Traffic and door mix: unchanged.

The drill. Mix is clean, so it is a quality move on one door. What changed on Home this month? A full-bleed brand-campaign takeover banner - beautiful, unclickable-to-product, and it pushed the category tiles below the fold.

The read. At 180,000 entries, four points of reach-PDP is 7,200 lost PDP sessions a month. The leader question: "Every homepage change ships with a before-and-after on Home's reach-PDP rate - where is it?"

LiveIncident 3 · the influencer spike3 min▶

The headline. An influencer post sends the PDP-direct door to double its usual width for a week. Great news - probably.

The drill. Mix move, into your BEST door - but Part 2's rule applies: PDP-direct quality is the ad-to-page match. Does the landing PDP have the featured colorway in stock? Is the price the one in the video? Is the size guide one tap away for a first-time visitor?

The read. A stock-out on the landing PDP turns the spike into 25,000 disappointed first impressions. The leader question: "When an external spike hits one product page, who gets paged to check stock, price, and page health that same day?"

Homework

Try it yourself - this week ◐ 15 min total

Sources

Sources this session draws on

The door mechanics are platform documentation; the push numbers are vendor data and flagged as such:

✓GA4 landing page + entrances - landing screen = first page of a session; entrances counted per screenPart 1 · the raw material the five-door summary is built from
✓GA4 source scopes - first-user vs session vs event scope, and the question each answersPart 3 · the "which scope is this deck using" catch
◐Airship push benchmarks (vendor data, 681B pushes) - rich-push +56% direct opens, ~3x 90-day retentionPart 2 · directional, vendor-flagged; direct vs influenced opens
◐CleverTap (vendor data) - average push CTR ~2.74%Part 2 · the sanity bar for pitched push performance
Check yourself

Three questions before you go 🎯 ◐ 90 seconds

1 · Home carries 50% of sessions; PDP-direct carries 15%. Which delivers more PDP sessions, and why?

Width times quality is what lands on the product page. The narrow deep door out-delivers the wide shallow one - which is why every door needs both numbers, not just traffic.

2 · Sessions rose 10% but orders stayed flat. First question to ask?

Run the drill in order: mix first, then quality. In the demo incident, a paid push poured 36,000 sessions through the 0% reach-PDP service door - no door got worse, the mix just got heavier on the weakest one.

3 · A vendor deck claims "push drove 40% more app opens". What should you ask first?

The two metrics differ hugely and vendors blend them. Same discipline as source scopes: before comparing numbers, ask what exactly was counted.

Leader session 2 cheat sheet · pin this

Two numbers per doorShare (width) and reach-PDP rate (quality). Five doors, ten numbers, one page, monthly.
The canon mixHome 50% · PDP-direct 15% · PLP 15% · Search 10% · Other 10% = 360,000 sessions.
The canon qualityReach-PDP: Home 20% · PDP-direct 100% · PLP 50% · Search 75% · Other 0%.
Width is not deliveryHome's 180,000 sessions deliver 36,000 PDP visits; PDP-direct's 54,000 deliver 54,000.
Manufactured doorsPDP-direct is built by your teams. Its quality = ad-to-page match: stock, price, promise.
Vendor numbers, flaggedAirship: rich push +56% direct opens, ~3x retention. No credible deeplink-vs-organic benchmark exists.
The five-word question"Mix move or quality move?" Mix routes to channel owners; quality routes to product teams.
Next sessiona3 - the two roads from door to product: search vs browse, and why they convert 2.67x apart.