learn-business-chinese-basic-with-phoebe / Session 5 of 6
Learn Business Chinese Basic with Phoebe · Session 5 of 6

Meetings, calls and WeChat basics

Most of a partnership happens between meetings: a request for a quote, a time proposed and moved, a reminder the day before. Tonight is the small set of words that does that work politely. Three softeners turn an order into a question, three phrases book and confirm a meeting, and one shape of message, a title first, one request, a thanks, carries almost every first contact on WeChat. You leave with a four-message booking exchange you have written and said yourself.

🟡 Core Sessions 1 to 4 done Bring your phone 45 min
0-3 · Welcome 3-18 · Requests, booking, WeChat 18-40 · Build-along: book the meeting 40-45 · Q&A
Part 0

Where we start

Session 4 gave you the time: 周四下午三点 (zhōusì xiàwǔ sān diǎn, Thursday 3 pm). Tonight you ask for it, get it confirmed, and remind the other side the day before, in the polite register a first partnership needs. Lumen's contact at the Shanghai distributor is 王经理 (Wáng jīnglǐ, Manager Wang), and every message tonight is addressed to him. Much of tonight is everyday practice rather than a written rule, and the page says so each time.

🎫 Clear all three quiz questions to stamp your passport Live = presented in the 45 minutes Self-study = the full depth, after class ★ Build-along = write and say it yourself

★ What you walk out with tonight. One request said three ways, from blunt to soft, and the reason the soft one is the default with a new partner; the three phrases that propose, confirm and remind; a first WeChat message that opens with a title; and a four-message booking exchange, written with its English and said aloud.

Part 1 · covers polite requests

Asking politely

5 min live

The same request can be an order or a favour. 发报价 (fā bàojià, send the quote) is grammatical and clear, and to a partner you have just met it reads like an instruction to a junior. Three small additions soften it: 请 (qǐng, please) in front, 麻烦您 (máfan nín, may I trouble you) as an opener, and 可以吗 (kěyǐ ma, is that OK) at the end, which turns the request into a question the other side can say yes to.

ONE REQUEST, THREE RUNGS: EACH ADDS A SOFTENER 1 · blunt: reads as an order 发报价(fā bàojià, send the quote) 2 · adds qǐng and yíxià 请发一下报价(qǐng fā yíxià bàojià, please send the quote) 3 · adds máfan nín and kěyǐ ma: the default 麻烦您发一下报价,可以吗(máfan nín fā yíxià bàojià, kěyǐ ma, may I trouble you to send the quote, is that OK?) softer, and easier to say yes to Common practice, not a rule from a style guide: with someone you have just met, start at the top rung and step down as you get to know them.
🔍 Click to zoom - the words on the bottom rung are all still there at the top; politeness is added, never swapped in
LiveThree softeners and where they go3 min▶

请 (qǐng, please) goes directly before the verb: 请发 (qǐng fā, please send), 请看 (qǐng kàn, please look). 麻烦您 (máfan nín, may I trouble you) opens the whole request and uses 您 (nín, you, polite), the respectful "you" you met in 您好 (nín hǎo, hello, polite). 可以吗 (kěyǐ ma, is that OK) closes it, and turns the sentence into a yes-or-no question.

A fourth small word, 一下 (yíxià, briefly, a little), after the verb makes the task sound quick: 发一下 (fā yíxià, send it over). Framing a request as a question the other side can answer, rather than an instruction, is widely described as the polite default in business Chinese; it is common practice, and none of the sources checked for these pages states it as a rule.

A note on the tone marks. 一下 (yíxià, briefly, a little) and 不客气 (bú kèqi, you're welcome) are written here with the tone you actually say. Standard pinyin (GB/T 16159-2012) writes 一 (yī, one) and 不 (bù, not) with their original tones, so a dictionary shows yīxià and bù kèqi; teaching lists may show the change, as these do.

Self-studyThanks, and the reply to thanks3 min▶

谢谢 (xièxie, thank you) closes almost every work message; the second syllable is neutral, short and light. With a senior partner, 谢谢您 (xièxie nín, thank you, polite) adds the polite "you". The usual reply is 不客气 (bú kèqi, you're welcome), literally "don't stand on ceremony".

In a message thread, a thanks often stands alone as the last line after the request. That habit, and the habit of thanking even for a routine reply, is common practice rather than a documented rule; it costs one word and it is never wrong.

You want toSay
Ask for something麻烦您 (máfan nín, may I trouble you) + verb + 一下 (yíxià, briefly, a little)
Check it is acceptable可以吗 (kěyǐ ma, is that OK)
Thank谢谢 (xièxie, thank you) · 谢谢您 (xièxie nín, thank you, polite)
Answer a thanks不客气 (bú kèqi, you're welcome)
Real world

The quote request that read like an order. A constructed case: Lumen Logistics, 鲁门物流 (Lǔmén Wùliú, Lumen Logistics), Manager Wang and every scenario on this page are invented for the running case. Lumen's operations lead sent 发报价 (fā bàojià, send the quote) as her first WeChat line to the Shanghai side. The quote came back, but a Mandarin-speaking colleague in Singapore read the thread and said it sounded like a manager talking to a junior. Her next request opened with 麻烦您 (máfan nín, may I trouble you) and ended with 可以吗 (kěyǐ ma, is that OK), and she kept that shape for every first request after.

Part 2 · covers booking and confirming a meeting

Booking and confirming a meeting

5 min live

A meeting is booked in three messages. You propose a day and a time and ask 方便吗 (fāngbiàn ma, is it convenient); the other side confirms with 我们周四下午三点见 (wǒmen zhōusì xiàwǔ sān diǎn jiàn, see you Thursday at 3 pm) or offers another time; and the day before, you send one line repeating it. 开会 (kāihuì, have a meeting) is the verb, and the time goes in front of it in session 4's order: day, then part of the day, then the hour.

THREE MESSAGES BOOK A MEETING: PROPOSE, CONFIRM, REMIND 王经理您好,周四下午三点开会方便吗(Wáng jīnglǐ nín hǎo, zhōusì xiàwǔ sān diǎn kāihuì fāngbiàn ma, hello Manager Wang, is a meeting on Thursday at 3 pm convenient?) Monday · you propose title first, then the time, then the ask 方便,我们周四下午三点见(fāngbiàn, wǒmen zhōusì xiàwǔ sān diǎn jiàn, convenient, see you Thursday at 3 pm) Monday · Manager Wang confirms the time comes back, repeated 王经理您好,明天下午三点见(Wáng jīnglǐ nín hǎo, míngtiān xiàwǔ sān diǎn jiàn, hello Manager Wang, see you tomorrow at 3 pm) Wednesday · you remind one line, the day before Each message repeats the time in full. A time said once can be misheard; a time written three times cannot.
🔍 Click to zoom - the reminder changes only one word: Thursday becomes míngtiān, tomorrow
LivePropose, confirm, remind3 min▶

Propose. Address by title, give the time in session 4's order, add the activity and ask: 周四下午三点开会方便吗 (zhōusì xiàwǔ sān diǎn kāihuì fāngbiàn ma, is a meeting on Thursday at 3 pm convenient). 方便吗 (fāngbiàn ma, is it convenient) asks about their schedule rather than their willingness, which gives an easy way to say no.

Confirm. The reply that settles it repeats the time: 我们周四下午三点见 (wǒmen zhōusì xiàwǔ sān diǎn jiàn, see you Thursday at 3 pm). If you receive a confirmation that only says 好 (hǎo, good), it is still worth answering with the full time, so both sides have it written once.

Remind. The day before, one line: 明天下午三点见 (míngtiān xiàwǔ sān diǎn jiàn, see you tomorrow at 3 pm). Confirming the day before is common practice in business generally; no source checked for these pages records it as a Chinese-specific custom, so treat it as good practice, not etiquette.

Self-studyOn the phone3 min▶

A phone call opens with 喂 (wéi, hello, on the phone), then 您好 (nín hǎo, hello, polite). Dictionaries list the word as wèi; on the phone most speakers say it rising, wéi. That is common practice, not a rule, and either is understood. To ask for someone: 请问王经理在吗 (qǐngwèn Wáng jīnglǐ zài ma, may I ask, is Manager Wang there). To say who you are: 我是鲁门物流的 (wǒ shì Lǔmén Wùliú de, this is Lumen Logistics).

Calls are where numbers go wrong. Read a phone number digit by digit, with yāo for 1 as session 4 described, and follow any time agreed on a call with a written message that repeats it. The message is the record; the call is the conversation.

On the phoneMeans
喂,您好 (wéi, nín hǎo, hello, hello)the opening
请问 (qǐngwèn, may I ask)before any question to a stranger
王经理在吗 (Wáng jīnglǐ zài ma, is Manager Wang there)asking for someone
我是鲁门物流的 (wǒ shì Lǔmén Wùliú de, this is Lumen Logistics)who is calling
Real world

The reminder that found the wrong Thursday. A constructed case. Lumen proposed 周四下午三点 (zhōusì xiàwǔ sān diǎn, Thursday 3 pm) on a Monday, and Manager Wang confirmed. On Wednesday afternoon Lumen's lead sent 明天下午三点见 (míngtiān xiàwǔ sān diǎn jiàn, see you tomorrow at 3 pm). The reply came in a minute: he had put it in his calendar for the following Thursday. One line on Wednesday saved a wasted trip across Shanghai.

Part 3 · covers WeChat as a work tool

WeChat as a work tool

5 min live

In mainland China, 微信 (Wēixìn, WeChat) is where most day-to-day business messaging happens, often in place of email for anything short. That is widely observed practice; no statistic is given here because none was verified. A first message there has a recognisable shape: the person's title in the first line, one request, and a thanks.

A FIRST WORK MESSAGE: TITLE, ONE REQUEST, THANKS Manager Wang · Shanghai 王经理您好(Wáng jīnglǐ nín hǎo, hello, Manager Wang) 麻烦您发一下报价(máfan nín fā yíxià bàojià, may I trouble you to send the quote) 谢谢(xièxie, thank you) 1 · Title in the first line surname + title + nín hǎo 2 · One request one ask, softened 3 · Thanks close with xièxie Common practice for a first contact: short, addressed by title, text rather than voice, one thing asked.
🔍 Click to zoom - three short lines, each doing one job; the title line is the one a first message is judged on
LiveShort, titled, one request3 min▶

Adding a contact. Face to face, contacts are commonly added by scanning the other person's WeChat QR code with the 扫一扫 (sǎo yi sǎo, scan) option in the app; the app also finds people by WeChat ID or phone number. Treat the QR habit as common practice, not etiquette: no source checked for these pages describes it.

The first message. Open with surname and title, as session 2 taught for speech: 王经理您好 (Wáng jīnglǐ nín hǎo, hello, Manager Wang). Addressing by surname and title is documented in the business Chinese sources these pages use; the short three-line shape is common practice, not a documented rule. Then one request, softened with Part 1's words, then 谢谢 (xièxie, thank you). If you need two things, send two requests on two days rather than a list in one.

The register of written business Chinese goes much further than this: 贵公司 (guì gōngsī, your company, polite), formal openers and closers, and when a WeChat thread should become an email. The Advanced course covers that in depth.

Self-studyVoice messages, and when they are fine2 min▶

WeChat lets you hold a button and send a voice message, and many people use them freely with colleagues they know well. For a first contact, text is the safer choice: the other side can read it in a meeting without playing it aloud, can search it later, and does not have to decode your tones. That is common practice, described rather than sourced.

Typing is pinyin: type wangjingli and the keyboard offers 王经理 (Wáng jīnglǐ, Manager Wang). Check the characters before sending. A pinyin keyboard will happily offer a different word with the same letters, which is exactly the tone problem from session 1 moved onto the screen.

Build-along

Book the meeting in four messages

★ 22 min · everyone writes

You will write a real booking exchange with Manager Wang, including the moment he cannot make your first time. Write each message, check it against the model, read it aloud, then say the key words to the trainer. Every message carries its English beneath it, in brackets, so you can check the meaning as well as the characters.

FOUR MESSAGES: YOU, HIM, YOU, AND YOU AGAIN THE DAY BEFORE 1 2 3 4 You propose a day and a time ... fāngbiàn ma He offers another time ... kěyǐ ma You accept, thank and repeat it kěyǐ, xièxie ... jiàn The day before, you remind míngtiān ... jiàn Message 4 costs one line and catches a wrong day before anyone travels.
🔍 Click to zoom - card 2 is the realistic one: the first time you propose is often not the time you get

Write the proposal. Title first, say who you are, then the time in session 4's order, then the softened ask. Write it before you look at the model.

★ Message 1 · you propose王经理您好,我是鲁门物流的,周四下午三点开会,您方便吗 (Wáng jīnglǐ nín hǎo, wǒ shì Lǔmén Wùliú de, zhōusì xiàwǔ sān diǎn kāihuì, nín fāngbiàn ma) (Hello Manager Wang, this is Lumen Logistics. Would a meeting on Thursday at 3 pm be convenient for you?)

Read his reply. He cannot make Thursday afternoon and offers Friday morning, asking with the same 可以吗 (kěyǐ ma, is that OK) you learned in Part 1. Find the day, the part of the day and the hour before you read the English.

★ Message 2 · Manager Wang offers another time周四下午不太方便,周五上午十点可以吗 (zhōusì xiàwǔ bú tài fāngbiàn, zhōuwǔ shàngwǔ shí diǎn kěyǐ ma) (Thursday afternoon is not very convenient. Would Friday at 10 am be OK?)

Accept, thank, and repeat the time. Repeating the full time is the confirmation. Write it so that someone reading only this message would know when the meeting is.

★ Message 3 · you accept可以,谢谢王经理,我们周五上午十点见 (kěyǐ, xièxie Wáng jīnglǐ, wǒmen zhōuwǔ shàngwǔ shí diǎn jiàn) (That works, thank you Manager Wang. See you Friday at 10 am.)

Write the reminder for Thursday. One line. The only new word is 明天 (míngtiān, tomorrow), which replaces the day.

★ Message 4 · the day before王经理您好,明天上午十点见,谢谢 (Wáng jīnglǐ nín hǎo, míngtiān shàngwǔ shí diǎn jiàn, xièxie) (Hello Manager Wang, see you tomorrow at 10 am. Thank you.)

Say it. Read all four messages aloud, then calibrate the trainer with mā má mǎ mà and say 您好 (nín hǎo, hello, polite), 经理 (jīnglǐ, manager) and 开会 (kāihuì, have a meeting) from its list. The trainer's list holds session 1's twelve words, so for 方便 (fāngbiàn, convenient) and 明天 (míngtiān, tomorrow) a partner is the check: they write down the time they heard.

★ Step 5 · what to write downTrainer: 您好 (nín hǎo, hello, polite) __ · 经理 (jīnglǐ, manager) __ · 开会 (kāihuì, have a meeting) __ Partner heard the time as: __ The message I would send differently next time: __

Repeat the time, every time. Every message in the exchange that agrees a time says it in full, never "OK, see you then". If two people ever hold different times, the thread shows which message diverged.

Homework

Before session 6

30 min
  1. Rewrite three requests from your own work up the ladder: blunt, then with 请 (qǐng, please), then with 麻烦您 (máfan nín, may I trouble you) and 可以吗 (kěyǐ ma, is that OK). Say the top rung aloud each time.
  2. Book one of your real meetings on paper in four messages, using a time from session 4's homework, with the English beneath each.
  3. Type the four messages on your phone's pinyin keyboard and check every character before you would send it.
  4. Say the trainer words 您好 (nín hǎo, hello, polite), 经理 (jīnglǐ, manager) and 开会 (kāihuì, have a meeting) once a day for three days, calibrating each time. Session 6 puts them into the first five minutes of the meeting.
Check yourself

Three questions

Clear all three and session 5 gets stamped in your passport.

1 · Which is the softest way to ask a new partner to send a quote?

Each rung keeps the words of the one below and adds a softener: 麻烦您 (máfan nín, may I trouble you) opens, 可以吗 (kěyǐ ma, is that OK) turns it into a question. Starting at the top rung with someone new is common practice; you can step down as you get to know them.

2 · The meeting is on Friday at 10 am. What does the Thursday message say?

A one-line reminder that repeats the time is good practice everywhere, not a Chinese custom from a source: it catches a wrong day while it can still be fixed, as it did for Lumen's constructed Thursday.

3 · How does a first WeChat message to Manager Wang open?

Surname plus title is how the business Chinese sources describe addressing someone, and session 2 used it for speech; on WeChat the title line comes first. Text rather than voice for a first contact is common practice.

Sources covered

What this session teaches, and where it came from

✓Addressing by surname and titleDescribed in two secondary business Chinese sources (Columbia Language Resource Center, Open University OpenLearn); its use as a message's first line is common practice
✓Writing 一 (yī, one) and 不 (bù, not) with their original tonesGB/T 16159-2012 §6.5.2, read at source; these pages write the changed tone in word lists, as the standard allows for teaching
◐The politeness ladder and its softenersCommon practice in business Chinese, described rather than sourced; no style guide was read for it
◐Booking phrases, the phone opening and the day-before reminderCommon practice; the reminder is general business practice, not a documented Chinese custom
◐WeChat as the everyday work channel in mainland ChinaWidely observed practice; no statistic is given because none was verified. The three-line first message and text over voice are common practice
◐Lumen Logistics, Manager Wang and every message threadConstructed for the running case of all six sessions

Every fact on this page, and its verification tier, is recorded in the course's source map.

Session 5 cheat sheet · pin this

Three softeners请 (qǐng, please) before the verb · 麻烦您 (máfan nín, may I trouble you) to open · 可以吗 (kěyǐ ma, is that OK) to close.
Make it quickVerb + 一下 (yíxià, briefly, a little): 发一下 (fā yíxià, send it over).
ProposeDay, part of day, hour, then 开会 (kāihuì, have a meeting) + 方便吗 (fāngbiàn ma, is it convenient).
ConfirmRepeat the full time: 我们周四下午三点见 (wǒmen zhōusì xiàwǔ sān diǎn jiàn, see you Thursday at 3 pm).
RemindThe day before: 明天 (míngtiān, tomorrow) + the time + 见 (jiàn, see you).
First WeChat王经理您好 (Wáng jīnglǐ nín hǎo, hello, Manager Wang) · one request · 谢谢 (xièxie, thank you). Text, not voice.