Learn with Phoebe Β· Communication

Learn Facilitation with Phoebe

A facilitator owns how a group decides and gives up any claim on what it decides. Six sessions on doing that well: holding the process while staying out of the content, writing an agenda as a list of outcomes, walking a group through divergence, the groan zone and convergence to a decision rule named in advance, steadying a room that goes wrong, and closing with owners and a record. One constructed running case, two teams agreeing one roadmap, and one bench: 40 real meetings from the AMI Meeting Corpus, with every speaker's airtime measured in your browser.

6sessions
40real meetings on the bench
21,166speaker segments timed
30of 40 where the PM spoke most
45min per session

The six sessions 🧭 · from the first conversation with the sponsor to the record

The running case is Larkfield, a constructed software company. Two teams, Platform and Growth, must agree one shared roadmap for next quarter: eight candidate items, room for about four. Two ordinary meetings have ended with the two leads debating while nine people watched. Jo, from a third team with no stake in the roadmap, is asked to facilitate a 90-minute workshop. Larkfield and everyone in it are invented for teaching, and every page says so.

🧭 Session 1 · foundations

Own the process, not the answer

What a facilitator is for, the four participatory values and the four jobs they turn into, the three hats nobody can wear at once, and the contracting conversation before the room.

β–Ά Start here
πŸ—’οΈ Session 2 Β· core

Agendas as outcomes

Every item gets a purpose, an outcome you could hold up at the end, and a process with a clock time. Topic agendas against outcome agendas, on Larkfield's 90 minutes.

purpose, outcome, process
πŸ’  Session 3 Β· core

Diverge, converge, decide

Kaner's Diamond read at source, why the groan zone is normal, a tool for each zone, and the decision rules: unanimity, consent, majority, the person in charge. Named before the talking starts.

the Diamond
⏱️ Session 4 · bench night

The airtime bench

Forty real meetings, every speaker's airtime and turns measured in your browser. Who held the floor, what a round robin with a cap would change, what "let the loudest summarise" costs, and the break button.

β˜… the bench
🌩️ Session 5 · deeper

When the room goes wrong

The dominator, the silent room, the fight and the side conversation. Change the structure before you address a person, and why silence is not agreement.

structure first
πŸ“Œ Session 6 Β· deeper

Close with decisions, owners and a record

Restate the decision and the rule that made it, give every action one owner and a date, and write the record before anyone leaves. Larkfield's workshop closes.

πŸ”’ the close
foundations core deeper bench night

Your passport 🎫

Clear all three quiz questions in a session and it gets stamped. Six stamps means you can contract with a sponsor, write an outcome agenda, walk a group through the Diamond to a named decision rule, read airtime in a real meeting, steady a room that goes wrong, and close with owners and a record. Stamps live in this browser only.

What this is not, so you land in the right place 🧭

If your question isGo here instead
How do I run a training session or a class, with a run of show and difficult learners?Course Design, Running the room β†—
How do I turn a programme's meetings into tracked actions and status?AI Project Management, Meetings to actions β†—
How does a group make a better-calibrated forecast or decision?Decision Intelligence β†—
How do I deliver bad news or disagree with one person?Communication β†—
How do I give a talk to a room?Public Speaking β†—
I have to run a meeting where the group, not me, has to reach a decision it will actually keep.you are in the right place

A decision meeting, run from the process seat. Training rooms, programme tracking, forecasting, one-to-one conversations and talks are taught next door and linked from here rather than repeated.

Choose your path πŸ—ΊοΈ

Three doors into the same conviction: the group decides, the facilitator makes that possible.

πŸ“… I run a workshop next week 1β†’ 2β†’ 6 contract, write the agenda, plan the close
πŸ”Š One voice always wins 4β†’ 5β†’ 3 measure the floor, change the structure, name the rule
🧭 The whole craft 1β†’ 2β†’ 3β†’ 4β†’ 5β†’ 6 from the sponsor's call to the record

What is honest here 🧾

Facilitation advice travels with famous research, and some of the most quoted lines do not come from where they are said to come from. Each claim on these pages carries its status.

ClaimStatus
Every baseline bench figure: airtime shares, Gini, top share, turns, who started over whomReally computed in your browser from segment timings for 40 AMI scenario meetings (AMI Meeting Corpus, CC BY 4.0); no audio and no words are shipped
What a round robin with a cap, or "let the loudest summarise", would doSimulated or modelled by a rule printed on the widget, applied to the real baseline, and labelled on every number
"Google found that equal turn-taking makes teams effective"A conflation. Google's own guide lists five dynamics and never mentions turn-taking; the finding is Woolley and colleagues' 2010 study, joined to Google's story by a 2016 magazine article. Session 4 traces it
"Equal airtime makes groups smarter"Contested. A 2010 correlate that a 2017 direct replication did not find, and a 2021 meta-analysis whose "process" was something else. Session 4 teaches the disagreement
Kaner's Diamond and decision rulesRead at source in the publisher's own excerpt and index of the 2014 third edition
Larkfield, Platform, Growth, Jo and every Larkfield numberConstructed, for teaching

The knowledge map 🧠

The whole path at a glance - hover a session to spotlight its concepts, click any node to jump in.